---
title: "Cancelling"
description: "How cancelling works, the offers you will see, when access ends, and what happens to your content."
updated: "2026-08-28"
verifiedAgainst:
  - apps/web/lib/cancel-subscription-flow.ts
  - apps/web/lib/refund-terms.ts
  - apps/web/lib/policies.ts
---

Cancelling happens in the workspace rather than in Stripe's billing portal,
because there are things worth capturing and offering that a portal button
cannot.

## The flow

<Steps>
  <Step title="Reason">
    You say why. It is used to fix the thing you are leaving over, and one of the
    options is to say nothing at all.
  </Step>
  <Step title="Up to two offers">
    Depending on the reason, you may be offered an alternative: a smaller plan
    that keeps the blog alive rather than stopping it. At most two, and you can
    decline both.
  </Step>
  <Step title="Confirmation">
    With the exact date access ends.
  </Step>
</Steps>

Cancelling is reachable at every step. There is no point in the flow where the
option disappears.

## When access ends

At the end of the period you have paid for, not immediately. The end date is
shown on every screen of the flow so it cannot be a surprise.

## Cancelling is not a refund

They are separate actions and cancelling does not start the other. Cancelling
stops the next renewal; it does not reverse a charge that has already been made,
and a charge already made is refundable only in one narrow case: the first paid
charge, asked for within 168 hours, on a Project that has generated almost
nothing.

The post counts are scoped to the Project, not to the workspace: the policy asks
whether that Project generated any post under its signup benefit, a trial or a
Free grant alike, and no more than one after payment started. See
[refunds](/billing/plans#refunds) for the exact conditions, and note that an
active Autopilot can generate the post that ends eligibility on its own.

## The retention plans

The alternatives offered are smaller monthly plans that exist only here. They are
not sold on the pricing page, and they are monthly only.

## What happens to your content

<Callout variant="warning" title="Export anything you want to keep">
  Your published blog stops being served when the subscription ends. Posts can be
  exported as Markdown individually from the editor. Do that before you cancel
  rather than after.
</Callout>

If your blog is on a custom domain, remember to remove or repoint the CNAME
record at your DNS provider once it stops serving.

## Pausing instead

If the goal is a break rather than an exit, consider pausing Autopilot or
archiving the Project. See [pausing and archiving](/workspaces/lifecycle).